FAQ


Where do you ship to?

We ship exclusively to the U.S. We have an exclusive online web store available only for North American Customers. For international inquiries please contact us.

 

What is UGM's return policy?

We stand behind our product and want you to be completely happy with your purchase. If for any reason you are not satisfied, just send us an email and we'll work with your to make things right.

Items can be returned up to 30 days from the date of purchase. This warranty does not apply to any unit that has been tampered with, nor to any damages incurred through improper use and care by the customer, or mishandling by any common carrier.

 

How long does it take to process my order?

We will generally process your order within 2-3 business days of your order being placed. Once your order in received, we pack up the materials and air plants in our warehouse in Southern California to ensure safe shipping.

You will receive an order confirmation and shipping confirmation shortly after your order has been processed.

 

Where are UGM products made?

Most of our products are made in Japan. Some natural materials such as Air Plants,bark chips and stones are sourced locally in the U.S. 

 

Do I have to pay sales tax?

Orders shipped to addresses in California will include a 8% sales tax.